Something not right? Start here.

Reload the plan page first. A plan keeps running on our side after your browser gives up, so a page that said “this plan did not finish” often has the whole plan a minute later.

If it really did fail, re-plan it. Re-planning a trip you already have never costs a trip, and the second run reuses every fare the first one found, so it is faster. If it fails twice, email me the link to the plan and I will look at what the planner logged for it. A failed plan does not count against your free trips.

Stripe tells us about a payment a few seconds after it goes through, and the pass switches on the moment it does. Open your account page and look for “pass until” near the top. If it is not there after a minute, sign out and back in, which refreshes what the page knows about you.

Still nothing? Email me with the address you paid with and I will fix it the same day. Stripe keeps the record of the payment either way, so you cannot lose it.

It starts the moment the payment goes through and lasts 30 days. If you buy one while another is running, the new one starts when the old one ends, so buying early never throws days away. The end date is on your account page and in the email you got when it started.

It does not renew. There is no subscription and nothing to cancel.

Three things. You can start as many new trips as you like instead of two. Each plan can search up to 200 live fares instead of 50, which is the slider under “Advanced” on the planning form; the default is 100, so drag it up when a trip deserves it. And you can have three plans running at the same time instead of two.

Everything else, including the chat, the customizer, every hack and the email when a saved trip gets cheaper, is free for every account and always was.

Passes are not refundable, and you agreed to that on Stripe’s page before paying. That rule exists so nobody buys a pass, plans a month of trips and asks for the money back.

It is not there to keep money from somebody we let down. If the pass did not do what this site says it does, or something on our side broke while you were paying, email me and say what happened. I would rather make it right than argue about $8.99.

Stripe emails one to the address you paid with, and we send a second email the same minute saying when the pass ends. Check spam if neither arrived. If you need the receipt again, or made out to a company, email me the date you paid and I will send it.

Every fare on a plan carries a label. “Verified” means we searched that exact leg, for those dates and that number of passengers, during the plan. “Cached” means a real fare seen recently that may have moved. “Estimate” means a modeled figure, which is a shape rather than a price. Press “Check live” on a leg to search it again right now.

A verified fare can still be gone by the time you open the booking page. Seats sell and currencies move; the seller’s page is the price. If a verified fare was off by a lot, send me the plan link and the leg, because that usually means a source changed shape and I want to know.

The button is at the bottom of your account page. It deletes your account and your plans immediately, and it cannot be undone. The privacy policy lists the little that stays, such as the receipt for a pass. If the button fails, email me from the address on the account and I will do it by hand.

Email anshpathak@flystopover.com. It goes to me, Ansh, who built Stopover and still reads every message. You will hear back within a day, usually a lot faster. Put the plan link in the email if it is about a plan; it saves a round trip.